Enjoy Your Stay
How To Spa
Relax & Enjoy
We want your visit to The Grange Spa to feel completely stress free.
Please allow plenty of time for your experience so you can relax without feeling rushed.
We recommend arriving 15 minutes before your appointment.
This gives us time to confirm your details and understand your current spa needs.
You can also unwind with a refreshment before your treatment begins.
Arriving a little earlier helps set the tone for a calm, relaxing, and rejuvenating visit.
What To Bring?
We provide a soft, fluffy robe for your visit.
If you prefer to stay dressed, please wear loungewear, gym wear, or any comfortable clothing.
Please bring indoor footwear such as sandals, flip-flops, or slippers.
If you plan to use the gym, trainers are required.
We recommend leaving jewellery and valuables at home.
We cannot accept responsibility for loss or damage.
Mobile Phones & Smoking
We encourage guests to switch off their mobile phones during their visit.
Taking time away from screens can support mental wellbeing and mindfulness.
Some guests may wish to listen to music, capture moments, do light work, or use social media.
This is entirely your choice.
We kindly ask that phone use remains discreet and considerate of others.
The Grange Spa is a non-smoking and non-vaping site.
If you need to smoke or vape, please speak to a team member.
We will do our best to direct you to a suitable area away from other guests.
Minimum age: 16 years.
Booking and Cancellation policy
Full payment is required at the time of booking.
Payment must be made by debit or credit card.
If you are using a gift voucher, please provide the voucher code when booking.
If the voucher cannot be produced, alternative payment will be required.
We recommend booking all treatments at the time of reservation or shortly afterwards.
Due to high demand, treatment availability cannot be guaranteed on arrival.
We are unable to reserve treatment spaces without a confirmed booking.
All amendments and cancellations are managed in line with our Returns & Refunds Policy, available on our website.
Once a booking is made, we begin preparing for your visit and scheduling our team.
Where possible, we may offer options such as rescheduling, placing funds on account, or issuing a gift voucher.
These options are subject to the terms outlined in our Returns & Refunds Policy.
Medical advice
Please inform our reception team of any medical conditions before making your booking.
This includes pregnancy, breastfeeding, cancer, allergies, infections, or other health concerns.
Some conditions may affect treatment suitability or facility use.
If you have cancer, heart conditions, blood pressure issues, arthritis, rheumatism, diabetes, epilepsy, allergies, or a disability, please consult your GP before visiting.
Certain treatments or facilities may exacerbate underlying conditions.
Our team is happy to discuss suitable alternatives to help ensure a safe and comfortable visit.